We want you to be completely satisfied with your Valley Rose Studio purchase. Returns can be made within 14 days after receipt of delivery and item returned in original unused condition. Items must be unworn and have all original packaging included in exchange. Items will not be accepted for return or exchange unless authorized. Custom orders or sale items cannot be returned or exchanged and are final sale. Shipping fee's apply to returns.
Due to the high cost of covering insured shipping for fine jewelry, all orders sent back for a full refund will receive a 5% restocking fee (domestic orders ) and 7% restocking fee (international orders). If you would like to exchange your item to another item of equal or greater value, no restocking fee will apply.
Contact me with the form below or send an email to firstname.lastname@example.org to inquire about an exchange.
Print and download this chart to find your ring size. Make sure you use exactly 8.5"x11" letter paper. You can use a string or a piece of paper and wrap around your finger or nuckle to measure the circumference and match to your size.
Follow this chart to see where the necklace will fall. All necklace sizes are described on the product pages. We suggest getting a piece of string and measuring necklace on your neck to ensure best fit.
To keep your jewels looking their best please keep these tips in mind to extend the life of your pieces.