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To find out when your item will ship please refer to the product page above the add to cart button. There you will find lead time estimates. If the item is in stock it will say "ships now" if the item is made to order it will say "preorder".
| Style & Special Order Types | Lead Time |
|---|---|
| Made to Order Collection | Allow 8 Weeks Production + additional shipping time |
| Ready to Ship Collection | Allow 1-2 Business Days to fulfill, +Shipping time |
| One-of-A-Kind | Typically In Stock, allow 1-2 Business Days to fulfill, + additional shipping time |
| Rose Gold Option | This is a special order option unless noted otherwise, 8 Weeks Production + additional shipping time |
| Recycled Diamond Option | This is a special order option unless noted otherwise, 8 Weeks Production + additional shipping time. |
| Yellow Gold Only Designs | If it is noted "preorder" is 8 Weeks Production + additional shipping time |
| Yellow Gold + Grown Diamond Option | If it is noted "preorder" is 8 Weeks Production + additional shipping time |
We offer FREE USA ground Shipping for all US orders and free international shipping for orders of $450 or more.
Free Shipping orders are shipped via USPS First Class Package Services (5 Day Ground) and are fully insured. Please note that USPS doesn't guarantee deliver times so If you need a package by a certain date we recommend upgrading to UPS for reliable delivery times.
FREE International Shipping
We offer FREE shipping with DHL international service (3-5 Business day) for orders over $450. We will cover any duties or taxes on international orders.
We are not responsible for any shipping or customs delays and appreciate your patience for issues out of our control and do our best to help in any situation to recover delayed or lost packages.
If in the unfortunate event your package goes missing and doesn't arrive please contact us as soon as possible to begin the insurance recovery process.
What is your design process? How is it different from traditional jewelry processes?
We design each piece with exacting detail down to the last .001mm. Each bridal setting his custom made to fit the exact stone unlike traditional mass jewelry retailers that use stock settings. We carefully analyze every prong and setting to ensure it lasts forever and is practical to wear.
What metals do you work with? What is fairmined gold?
All our jewelry is made with the most ethical metals. We use Fairmined for 100% of our castings, wire and chains. For anything we can't source in Fairmined gold we rely on conventional gold. A few small speciality components like earring backs have to be conventional gold. All earrings made after Spring 2024 have Fairmined Gold posts. We pride ourselves on working with Fairmined gold because it is leading industry choice when it comes to environmental and ethical standards. We work in 14K-18K yellow gold, rose gold and white gold.
What types of stones do you work with?
We specializing in sourcing precious gemstones from suppliers that have strict ethical requirements that go beyond "conflict-free". For my diamonds I work with Lab Grown Diamonds, Certified Recycled Diamonds, Certified Canadian Diamonds or alternative Artisanal Small Scale Mine (ASM) Diamonds with known provenance. Most of our collection is designed with sapphires, diamonds, or rubies. We also occasionally work with opals, and moonstones.
Conscientious Design
Valley Rose Jewelry is designed in Barcelona Spain and made by hand in Brooklyn New York. Our unique design process allows us to create objects of lasting value with minimal environmental impact. All of the wax carving and design work is done by Brittany who then works with a small production team to cast, stone set and finish the jewelry.
At the heart of our business is our environmental commitment. We now donate at least 1% of sales to plant trees in North America through onetreeplanted.org.
Clean jewelry with warm water, a drop of mild detergent and a soft brush.
Precious Gemstones & Metals:Clean with an ultrasonic cleaner.
Pieces with Opal, Coral, Pearl or Turquoise: Never use an ultrasonic cleaner. Avoid harsh temperatures, chemicals and solvents.
Always store in a jewelry box.
We want you to be completely satisfied with your Valley Rose Studio purchase. Returns can be made within 14 days after receipt of delivery and item returned in original unused condition. Items must be unworn and have all original packaging included. Items will not be accepted for return or exchange unless authorized. Custom orders or sale items cannot be returned or exchanged and are final sale. Shipping fee's apply to returns.
Due to the high cost of covering insured shipping for fine jewelry, all orders sent back for a full refund will receive a 5% restocking fee (domestic orders ) and 7% restocking fee (international orders). If you would like to exchange your item to another item of equal or greater value, no restocking fee will apply.
Contact me with the form below or send an email to info@valleyrosestudio.com to inquire about an exchange.
Start a return or exchange by clicking here.
Or email me info@valleyrosestudio.com
Defective Items
If you have received an item that is defective, we will make necessary repairs to the item and return it to you free of charge. Please contact us for more details: info@valleyrosestudio.com.
No retroactive refunds for promotion events, no rain checks for sale events, and no additional promotions or discounts can be applied, only one discount per purchase.
Ring Sizing Guide
The best way to find your ring size is to go into a local jeweler and size your finger or ring that fits. Alternatively at home you can order a ring sizing kit or if you have a ring that fits you can print out a ring sizer page to and place the ring over the matching size. If you are in between sizes its best to size up 1/4 size. If ordering internationally and converting from non USA sizes it is also best to size up 1/4 to ensure a good fit. If your ring doesn't fit for whatever reason most of our styles are very easy to resize.
Necklace Sizing Guide
All necklace sizes are described on the product pages. We suggest getting a piece of string and measuring necklace on your neck to ensure best fit.
Rings or necklaces will require a fee of labor (+ shipping) to resize and are priced per design. Contact me at info@valleyrosestudio.com for pricing.
Start a resize request by clicking here.
Sparkle Now, Pay Later with ShopPay Installments
Bi-weekly installments for 6 weeks at 0% APR
Monthly installments for 6 and 12 months at 0% APR
Monthly installments for 6-24 months at 10-36% APR
No impact to your credit score to apply
Sparkle Now, Pay Later with Afterpay
Our site is connected with afterpay that offers easy 4 zero interest free payments every two weeks. No pre-approvals are required. Afterpay does have a cart limit of $1,000.
Custom Payment Plans
We require 25% of the total invoice to secure a spot in our production and reserve your piece. The remaining balance of 75% can be paid at any time and in any increments within a 90 day window. Orders will not be shipped until the remaining balance is paid in full. If the invoice is paid early the item will be shipped as soon as it is finished.
Every piece comes gift wrapped and packaged in a collectible jewelry box perfect for gifting or storing your jewels.
I would be happy to write a personalized note to your order, simply reply to your order confirmation email or put it in the order notes at check out.
I love working on custom jewelry commissions, I would be happy to collaborate on any bridal, engagement or special occasion jewelry pieces. Please fill out our custom order form here.
We make our jewelry to last and stand behind every piece. If in the unfortunate event your Valley Rose jewel breaks in under 1 year with normal wear we will cover repairs of your piece as long as your item does not show signs of heavy wear and tear. If the piece has been damaged in a manner that is outside the recommended handling or warranty year we will repair it at the cost of $100 an hour plus the cost of stones or gold. We cannot cover accidents with repairs made by another jeweler.
We are available by email Monday through Friday 9am-5pm PST.
Print and download this chart to find your ring size. Make sure you use exactly 8.5"x11" letter paper. You can use a string or a piece of paper and wrap around your finger or nuckle to measure the circumference and match to your size.
Brilliant Earth Ring Sizing Guide ↠
Follow this chart to see where the necklace will fall. All necklace sizes are described on the product pages. We suggest getting a piece of string and measuring necklace on your neck to ensure best fit.
To keep your jewels looking their best please keep these tips in mind to extend the life of your pieces.
