Our current working time for made to order styles and engagement rings is 6 weeks.

To find out when your item will ship please refer to the product page description. There you will find lead time estimates. If the item is in stock and ready to ship it will say "ships now" if the item is made to order it will say "made to order".

Ready to ship items will ship within 2 business days. Ready to ship rings please allow an additional week to resize.

If you need your engagement ring sooner than 6 weeks please reach out to us at help@valleyrosestudio.com to see if we can accomodate a rush order. Additional rush fees apply.

USA Arrival Estimates

Made to Order Engagement Rings: Estimate 6 weeks plus 1 business day to delivery. When your made to order ring is ready to ship it is overnighted from New York.

Ready to Ship Jewelry: estimate 3 days to arrival. That is 2 days for processing and 1 day to overnight from California.

Europe and International Arrival Estimates

Made to order Engagement Rings: Estimate 6 weeks plus up to 5 working days to delivery. When your made to order ring is ready to ship it is sent express from New York.

Ready to Ship Jewelry: Estimate 8 days to arrival. That is 2 days for processing and 3-5 days to ship express from California.

Our jewelry ships from New York and Healdsburg. California. We offer local pickup only in Healdsburg. 

Complimentary United States Shipping

We offer complimentary USA express Shipping for all USA orders over $200. Our Jewelry is shipped via UPS Overnight ($2000+ order value) or 2 day ($200-$1,999 order value) and is fully insured. We require a signature for any order over $2,000. 

Complimentary Express International Shipping

We offer complimentary insured international shipping for orders over $1,000. We use DHL Express for international shipping. Delivery times depend on your country but in most cases your orders are delivered in 3-5 business days.

If in the unfortunate event your package goes missing and doesn't arrive please contact us as soon as possible to begin the insurance recovery process. 

Please be aware your country might require additional duties and import taxes when ordering from the United States. These fees are calculated a checkout. We will pay your duties and taxes on your behalf when we book the shipping label so there are no suprise fees upon delivery, prepaid duties also ensures a speedy delivery.

We are not responsible for any shipping or customs delays and appreciate your patience for issues out of our control. We do our best to help in any situation to recover delayed or lost packages. 

Made to order engagement rings, custom orders or sale items cannot be returned or exchanged and are final sale. 

Since we custom make each engagement ring from scratch returns are not possible. We do our best to offer our expert assitance beforehand to ensure you will absolutely love the ring you order. Our customers are very satisfied with our exclusive 3D print try on service. This lets you order an exact replica of the rings you want to try and lets you see all the details, check for sizing and ensure the scale of the center stone is perfect. Click here to order yours!

Returns or exchanges for all other jewelry designs can be made within 14 days after receipt of delivery.

We want you to be completely satisfied with your Valley Rose Studio purchase. Returns for non custom pieces can be made within 14 days after receipt of delivery and item returned in original unused condition. Items must be unworn and have all original packaging included. Items will not be accepted for return or exchange unless authorized. 

Due to the high cost of covering insured shipping for fine jewelry, all orders sent back for a full refund will receive a 5% restocking fee (domestic orders ) and 7% restocking fee (international orders). If you would like to exchange your item to another item of equal or greater value, no restocking fee will apply. 

Contact us by sending an email to help@valleyrosestudio.com to inquire about an exchange or return.

The best way to find your ring size is to order our ring sizing kit by clicking here. 

If you are in between sizes its best to size up 1/4 size. If ordering internationally and converting from non USA sizes it is also best to size up 1/4 to ensure a good fit. If your ring doesn't fit for whatever reason most of our styles are very easy to resize. 

Please be aware that wider bands like cigar styles or any thicker style ring designs from 2.5mm band thickness and up you will need to be size up 1/4 to even 1 whole size as these style rings tend to fit tighter.

We have a few stockists throughout the USA. Our main one is Tamarind in Healdsburg and they are a retail partner that features all our current inventory. To see our current stockists click here. 

Alternatively you can order a ring model or 3d model of the design you like to try on at home. Click here to learn more.

How To Resize Your Ring

Rings or necklaces will require a fee of labor (+ shipping) to resize and are priced per design. Contact us at help@valleyrosestudio.com for pricing.

You can guess your partners ring size by a number of sneaky methods. If they already wear jewelry take a ring that they wear on their ring finger and trace the inside, then measure in millimeters the diameter (straight across the widest width) of the inside of the ring. You can have them try on a friend's ring "for fun" and if it fits get the ring size of the friends ring. Tracing their hand or guessing will not work and result in a ring that is too small or too big. 

If all of those options are not available to you for non pave band styles you can order the ring in a 7 which is the "average" size and resize it later after the proposal. For pave band styles it is best to know their ring size within a half a ring size to avoid issues with resizing it later.

Before you make a ring purchase have these details ready to go:

1. Ring size
2. metal carat: 14k or 18k
3. metal color: yellow gold, rose gold, white gold or platinum
4. General size and color of center stone
5. Metal finish: matte, satin or gloss
6. Prong style: rounded, clawed, 4 prongs or 6 prongs

There are ways around not knowing the ring size that we cover in another section below. But it is best to know these details to ensure you love your ring. 

We are a very small jewelry studio and custom make each ring from scratch. We keep a small inventory of ready to ship designs if you are in a hurry. 

But for all our made to order "build your own ring" styles we custom make them just for you and the process can take up to 6 weeks to ship. If you need a shorter turnaround reach out to us to see if we can do it: help@valleyrosestudio.com.

If your ring does not fit it can be easily resized by us or a local jeweler. These rings in our Build Your Ring collection are made just for you so returns are not possible. Best to find your ring size before you order by getting a sizing kit or having a local jewelry shop size you.

Can I return a ring if I do not like it?

Since we custom make each ring in our Build Your Ring collection from scratch returns are not possible. We do our best to provide images and video to show you how the ring and stones will look in person to ensure you are getting the exact ring you want. We can also do a virtual try on before, email us to see yours: help@valleyrosestudio.com

What is your design process? How is it different from traditional jewelry processes?

We design each piece with exacting detail down to the last .001mm. Each bridal setting his custom made to fit the exact stone and ring size. We carefully analyze every prong and setting to ensure it lasts and is practical to wear. 

What metals do you work with? What is fairmined gold?

All our jewelry is made with the most ethical metals. We use Fairmined for 100% of our castings, wire and chains. For anything we can't source in Fairmined gold we rely on conventional gold or recycled gold when available. A few small speciality components like earring backs have to be conventional gold. We pride ourselves on working with Fairmined gold because it is leading industry choice when it comes to environmental and ethical standards. We work in 14K-18K yellow gold, rose gold and white gold.

READ MORE ABOUT FAIRMINED GOLD BY CLICKING HERE. 

What types of stones do you work with?

We specializing in sourcing precious gemstones from suppliers that have strict ethical requirements that go beyond "conflict-free". For diamonds we work with Carbon Capture Lab diamonds made from air pollution, Lab Grown Diamonds, Certified Recycled or reclaimed Diamonds, Certified Canadian Diamonds, Ocean Diamonds, and Artisanal Small Scale Mine (ASM) Diamonds with known provenance. Most of our collection is designed with sapphires, diamonds, or rubies. We also occasionally work with opals, and moonstones.

Conscientious Design

Valley Rose Jewelry is artfully designed in Girona Spain and made by master jewelers in Brooklyn New York. Our unique design process allows us to create objects of lasting value with minimal environmental impact. 

We design our jewelry to last and guarantee our jewelry for 1 year. If in the unfortunate event your Valley Rose jewel breaks in under 1 year we will cover repairs of your piece as long as your item does not show signs of heavy wear and mishandling. If the piece has been damaged in a manner that is outside the warranty year we will repair it at the cost of $100 an hour plus the cost of stones or gold. We cannot cover accidents with repairs made by another jeweler.

Valley Rose pieces are not guaranteed against wear and tear or accidental damage made by the customer. Gemstones are also not guaranteed against chips and daily wear and tear.

We recommend purchasing jewelry insurance to cover costs of repairing your piece for general wear and tear, stone chips, prong repairs, damage, loss and theft.

If you have received an item that is defective, we will make necessary repairs to the item and return it to you free of charge. Please contact us for more details: info@valleyrosestudio.com.

ShopPay Installments

Bi-weekly installments for 6 weeks at 0% APR Monthly installments for 6 and 12 months at 0% APRMonthly installments for 6-24 months at 10-36% APR. No impact to your credit score to apply.

ShopPay plans work for all orders on our shop including custom orders and custom project deposits.

ShopPay Eligibility

Location and billing address: You must reside within the United States (U.S.) or Canada (excluding Quebec) and use a payment card with a United States or Canadian billing address.

Age requirement: You must be at least 18 years old to use Shop Pay Installments in most regions. However, if you reside in any of the following areas, then you must be at least 19 years old to use Shop Pay Installments:

Shop Pay: You need to have a Shop Pay account to use Shop Pay Installments.

Currency: All transactions must be carried out in USD or CAD. Using another currency will disable the installment option.

Order value: Your order total must be between $35 and $30,000 USD or CAD, including shipping and taxes.

Click here to see if you qualify for SHOP PAY.

Sale and Discount Policies

No retroactive refunds for promotion events, no rain checks for sale events, and no additional promotions or discounts can be applied, only one discount per purchase.

Our Packaging

Every piece comes gift wrapped and packaged in a collectible jewelry box perfect for gifting or storing your jewels. 

I would be happy to write a personalized note to your order, simply reply to your order confirmation email or put it in the order notes at check out.  

Clean your jewelry weekly with warm water, a drop of mild detergent and a soft brush.

Jewelry with Sapphires, Rubies, Topaz, Garnets and Diamonds can be safely cleaned weekly with an ultrasonic cleaner.

Jewelry with Emerald, Amethyst, Tourmaline, Aquamarine, Morganite, Opal, Coral, Pearl or Turquoise can never be cleaned in an ultrasonic cleaner. Also for these delicate stones avoid harsh temperatures, chemicals, all beauty products, and solvents.

For all jewelry when you are not wearing it, store in a jewelry box or covered box away from excessive moisture or humidity. 

Our pieces are designed to last but all fine jewelry should be considered delicate and here are some general guidelines to wearing your fine jewelry. 

To ensure a long life of your fine jewelry always take off when swimming, at the beach, around sand, in the pool, gardening, when using exercise equipment like weights, when doing DIY projects or around power tools, showering or sleeping.  Best to keep your jewelry away from skincare and makeup as it may cause metal discoloring from chemical reactions and thus require frequent cleaning. 

Some people who's work involves working outdoors or high activity may find it helpful to put your rings on a sturdy necklace chain. 

Read our Real Simple article on how to properly clean your jewelry here.