Returns & Exchanges

Made to order engagement rings, custom orders or sale items cannot be returned or exchanged and are final sale. 

Since we custom make each engagement ring from scratch returns are not possible. We do our best to offer our expert assitance beforehand to ensure you will absolutely love the ring you order. Our customers are very satisfied with our exclusive 3D print try on service. This lets you order an exact replica of the rings you want to try and lets you see all the details, check for sizing and ensure the scale of the center stone is perfect. Click here to order yours!

Returns or exchanges for all other jewelry designs can be made within 14 days after receipt of delivery.

We want you to be completely satisfied with your Valley Rose Studio purchase. Returns for non custom pieces can be made within 14 days after receipt of delivery and item returned in original unused condition. Items must be unworn and have all original packaging included. Items will not be accepted for return or exchange unless authorized. 

Due to the high cost of covering insured shipping for fine jewelry, all orders sent back for a full refund will receive a 5% restocking fee (domestic orders ) and 7% restocking fee (international orders). If you would like to exchange your item to another item of equal or greater value, no restocking fee will apply. 

Contact us by sending an email to help@valleyrosestudio.com to inquire about an exchange or return.