Store Policies

 

Returns & Exchanges

We want you to be completely satisfied with your Valley Rose Studio purchase. Exchanges can be made within 7 days after receipt of delivery and item returned in original unused condition. Items must be unworn and have all original packaging included in return.  Custom orders, final sale, or discounted items cannot be exchanged. Shipping fee's apply to returns or exchanges. Exchanges must be approved before sending back.

Start a return or exchange by clicking here.

Or email me info@valleyrosestudio.com

 Due to the nature of my small business I am unable accept returns at this time.

Sizing & Fit

Please follow my sizing guide and double check your measurements here: https://valleyrosestudio.com/pages/sizing. You can also order ring sizers on Amazon to help ensure an accurate fit.

Rings or necklaces will require a fee of labor (+ shipping) to resize and are priced per design. Contact me at info@valleyrosestudio.com for pricing.

Start a resize request by clicking here.

Defective Items

If you have received an item that is defective, you will be eligible to exchange the item within 7 days after receipt.  We will make necessary repairs to the item and return it to you. Please contact us for more details: info@valleyrosestudio.com.

 

Shipping

Free and fast domestic shipping, for all US orders. Use code: FREESHIPPING

Free Shipping orders are shipped via USPS First Class Package Services (2-5 Day) and are fully insured.

Shipping Methods
All packages are fully insured and shipped through USPS. International orders are responsible for any customs fees, duties, or taxes.  

Payment Plans

Afterpay
Our site is connected with afterpay that offers easy 4 zero interest free payments every two weeks. No pre approvals are required. Afterpay does have a cart limit of $1,000.

Custom Payment Plans

We require 25% of the total invoice to secure a spot in our production and reserve your piece. The remaining balance of 75% can be paid at any time and in any increments within a 90 day window. Products will not be shipped until the remaining balance is paid in full. If the invoice is paid early the item will be shipped as soon as it is finished.

Gift Wrapping and Packaging

Every piece comes expertly gift wrapped and packaged in a cotton drawstring bag and a recycled kraft box perfect for gifting or storing your jewels. 

I would be happy to write a personalized note to your order, simply reply to your order confirmation email or put it in the order notes at check out. 

Custom, Bridal & Commissions

I love working on custom jewelry commissions, I would be happy to collaborate on any bridal, engagement or special occasion jewelry pieces.  Please fill out our custom order form here.

Materials & Ethics

Every Valley Rose gem is made using the highest quality and archival materials like recycled silver, fairmined gold or conflict-free & ethically sourced gemstones. I never work with metals that contain nickel or lead. My main technique for making jewelry is lost wax casting, which is an ancient process that turns wax into metal.

Read more about our process here: 

The Journey of a Ring
Environmental Commitment

Repairs & Warranty

We make our jewelry to last and stand behind every piece. If in the unfortunate event your Valley Rose jewel has and accident and breaks we will gladly repair or tune it up for the cost of shipping.

Hours

 We are available by email Monday through Friday 9am-5pm PST.

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Sizing

 

Ring Sizing Guide

Print and download this handy chart to find your ring size. Make sure you use exactly 8.5"x11" letter paper. You can use a string or a piece of paper and wrap around your finger or nuckle to measure the circumference and match to your size.

Brilliant Earth Ring Sizing Guide ↠

Necklace Sizing Guide

Follow this chart to see where the necklace will fall. All necklace sizes are described on the product pages. We suggest getting a piece of string and measuring necklace on your neck to ensure best fit. 

 

 

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